SEPG North America 2011

March 21-24, 2011 | Portland, Oregon

Keynote Speakers

K. Dinesh
Co-founder and Member of the Board
Infosys Technologies Limited

Dinesh K001_webK. Dinesh is a co-founder and a member of the board of Infosys Technologies Limited. He is head of Quality, Information Systems, and the Communication Design group. He is also the chairman of Infosys Technologies Australia Pty Ltd., an Infosys subsidiary. Dinesh is also the president of the board of trustees of Infosys Science Foundation (2010), which honors outstanding achievements of researchers and scientists.

Dinesh also serves as a director of Narayana Hrudayalaya Private Limited, one of the largest health care players in the country.

Dinesh’s rich and varied experience in software technology and management ranges from programming and project management to managing software delivery. From 1991 to 1995, he held charge of software development activities for Infosys’ worldwide operations. In this role, he was responsible for the execution, implementation, and delivery of software solutions to customers.

Dinesh has also been focused on managing quality at Infosys. During his tenure as head of quality, the company’s software quality processes achieved world-class benchmarks, including CMM Level 5 in 1999. He aimed to bring performance excellence to the entire organization, which involved adopting and implementing the Baldrige Framework and championing cross-functional process improvement using Six Sigma CFPM techniques developed by Motorola University.  

As head of Information Systems, Dinesh was instrumental in ensuring the in-house implementation of SAP in a record span of six months. He has championed the cause of technology enabling and automation to help the organization manage explosive growth without affecting service times to internal customers.

Until recently, Dinesh provided direct oversight to the human resources function. Under his leadership, Infosys became the first company to be certified on PCMM Level 5 Version 2.

Dinesh managed Infosys’ efforts in Software Project Management in the US from 1981 to 1988, focusing on the distribution industry for consumer durables and soft goods.

Born in Sagar, Karnataka, Dinesh completed his post-graduation in mathematics from Bangalore University. He was also awarded a doctorate in literature from Karnataka State Open University in 2006.  Before co-founding Infosys in 1981, he made a humble beginning with Postal and Telegraph Department as RMS sorter, as telephone inspector with Bangalore Telecom and as a clerk in UCO BanK.  He started his IT career at NGEF Ltd., an electrical equipments manufacturer with collaboration from AEG, Germany, and next with Patni Computer Systems.

William “Liam” Durbin
Chief Information Officer, Business Owner

Liam Durbin_webWilliam “Liam” Durbin has more than 20 years of leadership experience with both Fortune 500 companies and as a naval officer.

In 2011, Durbin left his most recent role as chief information officer at Heinz North America to focus on his small business, Through the insightful application of technology, has doubled in annual revenue in the past twelve months. In a business not known for technology, has chosen technology as a differentiator. Specifically, has brought mobile apps, social media, RSS, cloud advertising and marketing, and extensive automation to horse racing enthusiasts. Durbin also consults for small businesses and does pro bono work for non-profits and education in the Pittsburgh area.  He is also on the advisory board of a software company started by iCarnegie, called Panopto.

From 2008 to the end of 2010, Liam served as CIO to Heinz North America, roughly half of Heinz' global revenue of $11bn.  As CIO, he reorganized the team around two key IT processes: project management and application support, and drove a culture that fostered a much stronger partnership between IT and business functions. For his work as CIO of Heinz North America, Durbin was honored as the 2010 CIO of the Year by the Pittsburgh Technology Council.

Prior to his work at Heinz, Durbin spent nine years with GE companies, including his role as CIO at GE Franc Automation and several senior IT roles in GE Consumer and Industrial. Durbin is a certified as a Master Black Belt. Prior to his corporate career, Durbin enjoyed twelve rewarding and successful years as an officer in the United States Navy.

Durbin earned his master of business administration degree from the College of William and Mary while in the Navy; his master of science degree in the Naval Postgraduate School; and his bachelor of arts degree from the University of Mississippi.

Harry S. Hertz
Director, Baldrige Performance Excellence Program
National Institute of Standards and Technology

Harry Hertz_webDr. Harry Hertz is responsible for the Baldrige Performance Excellence Program that administers the Malcolm Baldrige National Quality Award. Prior to becoming program director in 1996, he served as the program’s deputy director from 1992-1996. Dr. Hertz has been with the National Institute of Standards and Technology since 1973, originally as a research chemist, and then in a series of management positions including director of the Chemical Science and Technology Laboratory.

Dr. Hertz has given presentations to a wide variety of audiences on the Malcolm Baldrige National Quality Award, its criteria for measuring performance excellence, and on health care and education quality improvement. He is the author or co-author of more than 50 publications and holds one patent. He has a bachelor’s of science degree in chemistry from the Polytechnic Institute of Brooklyn and a Ph.D. from M.I.T.  Following graduate school, Dr. Hertz spent two years as an Alexander von Humboldt Fellow at the University of Munich. He is a fellow of the American Association for the Advancement of Science (AAAS).

Dr. Hertz has a keen interest in change management and the evolving definition of quality. The Baldrige Program challenge is to translate relevant observations into organizational performance management criteria, which Dr. Hertz notes is one of his hobbies.


Thank you to everyone who submitted an abstract for consideration for SEPG North America 2011. Those whose abstracts were selected for the program have been notified.  Approved speakers should complete their presentation tasks through the Speaker Resource Center.

Please review the speaker guidelines document in its entirety. It contains important information on speaker travel guidelines, presentation guidelines, and terms and conditions.

Student Poster Presentation Program

Full-time undergraduate and graduate students are invited participate in the student poster presentation program. The student poster presentation sessions provide a forum for students in the field of software process to

  • expose their ideas/work to professionals in the field
  • practice explaining their work to process professionals
  • get feedback from those professionals
  • meet and network with possible collaborators or future employers

Students who submit poster presentations and are accepted will receive free full-conference registration.

Click here to download a fact sheet on the SEPG North America 2011 Student Poster Presentation Program.

Poster Presentation Times

Students are required to be on hand to discuss their posters at the Exhibit Hall Opening on Monday, March 21, 2011 from 5:00 p.m. – 6:30 p.m. as well as during the afternoon breaks on Tuesday and Wednesday. It is not mandatory to be near your presentation during the morning breaks or lunch breaks, but many of the conference attendees will be walking through the Exhibit Hall at these times. It may be a good networking opportunity for you as well as a learning opportunity for them to see and discuss your work.

How to Submit an Abstract

To submit an abstract for consideration, please click here.

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