CERT-SEI

Staff Profile

Anna Mosesso

Customer Relations Representative

Key Responsibilities

Provide front-line customer service for the Software Engineering Institute by creating and maintaining customer relationships through the process of lead nurturing.  This includes building customer profiles and supporting marketing campaigns through outreach and follow-up. 

Support the overall mission of the SEI as well as achievement of the goals set forth by the Corporate Communication/Community Outreach managers.

Professional Background

Over 23 years of experience in a variety of positions with a primary emphasis on maintaining customer relationships through strong communication and organizational skills:

Customer Relations Representative, October 2003 to present

Message Center Coordinator, Building Services, 1995 - 2003

Adminitrative Coordinator, Academic Education/Distance Learning, 1994

Administrative Secretary, Building Services, 1987 - 1993

 

PREVIOUS EFFORTS:

CIGNA Corporation, Pittsburgh, PA - Main Receptionist

CPA Computer Company, Pittsburgh, PA - Administrative Assistant

Interstate Hotels Corporation, Pittsburgh, PA - Receptionist/Secretary

Teams

Participation in the MS Dynamics CRM Initiative 

Education

  • Associates, Business Administration, Everest Institute

Contact Anna Mosesso