Senior Outreach Associate
Provide front-line customer service for the Software Engineering Institute by creating and maintaining customer relationships through the process of lead nurturing. This includes building customer profiles by providing a centeral point of contact to triage all customer inquiry and response and supporting marketing campaigns through outreach and follow-up.
Support the overall mission of the SEI as well as achievement of the goals set forth by the Corporate Communication/Community Outreach managers.
Over 23 years of experience in a variety of positions with a primary emphasis on maintaining customer relationships through strong communication and organizational skills:
Senior Outreach Associate, October 2003 to present
Message Center Coordinator, Building Services, 1995 - 2003
Adminitrative Coordinator, Academic Education/Distance Learning, 1994
Administrative Secretary, Building Services, 1987 - 1993
CIGNA Corporation, Pittsburgh, PA - Main Receptionist
CPA Computer Company, Pittsburgh, PA - Administrative Assistant
Interstate Hotels Corporation, Pittsburgh, PA - Receptionist/Secretary
Participation in the MS Dynamics CRM Initiative and JIRA Customer Portal System