Customer Relations Representative
Provide front-line customer service for the Software Engineering Institute by creating and maintaining customer relationships through the process of lead nurturing. This includes building customer profiles and supporting marketing campaigns through outreach and follow-up.
Support the overall mission of the SEI as well as achievement of the goals set forth by the Corporate Communication/Community Outreach managers.
Over 23 years of experience in a variety of positions with a primary emphasis on maintaining customer relationships through strong communication and organizational skills:
Customer Relations Representative, October 2003 to present
Message Center Coordinator, Building Services, 1995 - 2003
Adminitrative Coordinator, Academic Education/Distance Learning, 1994
Administrative Secretary, Building Services, 1987 - 1993
CIGNA Corporation, Pittsburgh, PA - Main Receptionist
CPA Computer Company, Pittsburgh, PA - Administrative Assistant
Interstate Hotels Corporation, Pittsburgh, PA - Receptionist/Secretary
Participation in the MS Dynamics CRM Initiative